This website is owned by Children’s Public Library (CPL).
Contact number: +968 24 605 359
Contact email: contact@cploman.com 

By using this website, you agree to abide by these Terms & Conditions of use. 

These Terms & Conditions may be updated from time to time, so please read them each time you use the website. By continuing to use this website, you accept the current terms and conditions of use. If you don't agree with these Terms & Conditions, you must not use the website.

The workshops sold online through this website are done so on a no returns, exchange or cancellation basis. Refunds will not be issued for an incorrect selection. By completing your transaction by clicking on the ‘Pay Now’ button, you are accepting this policy. Please select your workshop carefully and double-check that the session and fee information under the ‘You have Selected’ heading is correct to avoid incorrect entries or selection.

Your e-ticket will be delivered by email to the email address provided in the contact information section of the booking flow or your CPL Membership profile. Please present the e-ticket to our staff to gain entry to the workshop.

When you register, you will be asked for some details. From time to time, additional information may be sought for registration. Your privacy is very important to us, and we will not pass on your information to any third party, without permission.

What is permitted?

We own all material on this website. This includes all text, designs, logos, graphics, computer programs, audio, video and code (including HTML) in any form. Unless otherwise stated in these Terms & Conditions of use, none of the material on this website may be reproduced, downloaded, distributed, copied, republished, displayed or transmitted in any form whatsoever without our written permission. We grant you permission to view this website with a web browser provided that you do not:

•        Modify the material on this website;

•        Resell the material on this website; or

•        Create derivative works from the material on this website.

We may withdraw this permission at any time without notice.

We may, in our absolute discretion, publish on this website material or information made available to us for publishing.

Do not create a hyperlink to this website unless given express permission in writing.

In using this website, you must not:

• Disrupt the operation or security of this website or any accounts, servers, or networks connected or accessible through this website;

• Use this website in a way that may harass, annoy or disrupt any third person, including a third person who may receive messages as a result of your use of this website;

• Submit any unlawful, threatening, abusive, defamatory, obscene, vulgar, pornographic, profane or indecent information or material of any kind, including without limitation, any material constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable law; submit any material of any kind which violates or infringes the rights of any other person, including material which is an invasion of any privacy rights, which is protected by copyright, trademark or any other proprietary right without first obtaining the permission of the owner or relevant rights holder;

• Submit any material of any kind which contains a virus or other harmful component;

• Modify or delete any content on this website or add any content to this website; or

• Attempt to gain unauthorized access to any part of this website.

CPL reserves the right to cooperate fully with any law enforcement authority, in any jurisdiction, in respect of any lawful direction or request, to disclose the identity or other information in respect of anyone posting any materials which violate any applicable or relevant law.

This website may vary from time to time.

You may be able to access third party sites from this website. We do not make any representations or claims in relation to the content, quality, or reliability of these sites, and our inclusion of a link to them does not imply that we have any relationship or affiliation with them.

If you register with this website, you may be provided with a password. If you are provided with a password, you must keep it secret and secure.

Common law duty of care. We do not assume any common law duty of care in providing the information on this website.

Any dispute will be adjudicated under the laws of the Sultanate of Oman by the competent authorities or courts of the land. 

This website is owned by Children’s Public Library (CPL).

Contact number: +968 24 605 359

Contact email: contact@cploman.com

This policy describes how CPL processes, uses and discloses your personal information as a data controller, when you contact us, use our services or interact with our platforms including websites and mobile apps (together "Platforms").

We are committed to adopting the highest standards when it comes to how we collect, protect and use your personal information, and have accordingly developed this privacy policy (the “Policy”), which:

• Sets out the types of personal information we collect;

• Explains how and why we collect and use your personal information;

• Explains when and why we may share personal information within CPL;

• Explains how we protect the personal information we collect; and

• Explains the rights and choices you have in relation to your personal information.

This Policy applies if you use our services (our “Services”).

Using our Services means:

• Buying / Ordering services or products from any of our subsidiaries over the phone, in store, or online.

• Using any of our platforms, including website, public Wi-Fi networks, or our mobile application.

• Registering for any of our programmes.

• Taking part in our promotions & competitions and registering to receive our publications and offers.

This Policy also applies if you contact us or we contact you about our Services.

When you register for our Services, we may collect:

• Your personal details, including your postal and billing addresses, email address(es), phone number(s), date of birth, gender, and passport or ID number.

• Your account login details, such as your username and the password that you have chosen; and

• Your interests, preferences, and other profiling information.

When you shop with us online, browse our website, use our mobile app, or connect to the Wi-Fi network we provide, we may collect:

• Information about your online purchases (for example: what, when, where you ordered / bought and how you paid);

• Information about your online browsing behaviour on our website, and Wi-Fi network and information about when you click on our communications (including those shown on other organisations’ websites);

• Information about devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers); and

• Information about your precise geolocation.

When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our Services, we may collect:

• Personal information you provide about yourself; 

• Details of emails and other digital communications we send to you, including information about the links that you click in them; and

• Your feedback and contributions to customer feedback, surveys and questionnaires.

We use your personal information to provide the services you have requested, in line with our stipulated obligations to you, including:

• Processing your orders and refunds; and 

• Managing the accounts you hold with us.

We may use your personal information to personalise the marketing messages we send to you and to make them more relevant and interesting, as this is in our legitimate business interests. Where necessary, we will obtain your consent first. 

We may use your personal information for this purpose in the following ways: 

• Using your online browsing behaviour as well as your in-store and online purchases to help us better understand you as a customer and provide you with personalised offers and services; and

• Providing you with relevant marketing communications (including by email, post, telephone, SMS, or online advertising) relating to products and services we offer, and those of our partners. As part of this, online advertising may be displayed on our websites and on other organisations’ websites and online media channels. We may also measure the effectiveness of our marketing communications and those of our partners.

We may use your personal information when we communicate with you, in order to:

• Contact you about our Services, for example by phone, email or post, or by responding to social media posts that you have directed at us; and 

• Manage promotions and competitions you take part in, including those we run with our suppliers and partners.

It is in our legitimate business interests that we are able to provide you with appropriate responses and provide you with communications about our Services.

We work with carefully selected Service Providers that carry out certain functions on our behalf. These include, for example, companies that help us with technology services, storing and combining data, processing payments and delivering orders. We only share relevant information that enables our service providers to provide their services.

Some of the service providers we work with operate online media channels, and they may place relevant online advertising for our products and services, as well as those of our partners, on those online media channels on our behalf. For example, you may see our communication when you use a particular social media site.

We may share personal information with other organisations in the following circumstances:

• If any applicable law or a governmental authority says we must share the personal information;

• If we need to share personal information in order to establish, exercise or defend our legal rights (this includes providing personal information to others for the purposes of preventing fraud and reducing credit risk);

• To an organisation we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you. If the transfer or sale goes ahead, the organisation receiving your personal information can use your personal information in the same way as we do;

• To any other successors in title to our business; or

• To anyone to whom we transfer or may transfer our rights and duties under our agreement with you.

We have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to ensure that your data is adequately protected.

However, your personal information may be transferred to, stored, and processed in a country that is not regarded as ensuring an adequate level of protection for personal information under the laws of the Sultanate of Oman.

In the event your personal information is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction and we may be required to disclose it to the courts, law enforcement or governmental authorities in those jurisdictions, but we will only do so where required by applicable laws.

We maintain physical, technical, and organisational safeguards to secure your personal information from unauthorised access, use, alteration and deletion. However, no website can guarantee 100% safekeeping, and we cannot be held liable for unauthorised or unintended access that is beyond our control.

We may operate channels, pages and accounts on some social media platforms to inform, assist and engage with customers. We monitor and record comments and posts made on these channels for feedback that can help us improve our Services.

CPL is not responsible for any information posted on those platforms, other than information that we have posted ourselves. We do not endorse the social media platforms themselves, nor any information posted on them by third parties.

We keep records for as long as required to: 

a. Manage purchases, bookings, memberships, and to provide other relevant services anticipated by this Privacy Policy, including keeping you up-to-date with our marketing communications; 

b. Personalise the services and communications with you; and 

c. Comply with applicable records retention legal requirements.

When deciding how long to keep your personal information after your relationship with CPL has ended, we take into account our legal obligations and regulators' expectations.

 If you wish to request that we no longer use your information to provide you services, please contact us on the telephone number or email address provided above. 

However, we may retain your registration information, as necessary, to comply with legal obligations, resolve disputes, and enforce our agreements.

We use cookies and similar technologies, such as tags and pixels (“Cookies”), to personalise and improve your experience as you use our Platform, and to provide you relevant online content. Cookies are small data files that allow the website to store a range of data on your desktop computer, laptop or mobile device.

Cookies help us to provide important features and functionality on our website, and we use them to improve your customer experience. For example, we use Cookies to do the following:

• Improve the way our Platform works, so that we can personalise your experience and allow you to employ many of the useful features. For example, we use Cookies so we can remember your preferences when you return to our website.

• Understand how our website is being used, for example, by telling us if you get an error messages as you browse. These Cookies collect data that is mostly aggregated and anonymous.

• Deliver online communications that we believe is most relevant to you on our website and other organisations’ websites. Cookies used for this purpose are often placed on our websites by other organisations, and always with our permission. These Cookies may collect information about your online behaviour, such as your IP address, the website you arrived from, and information about your purchase history. This means that you may see our communications on other organisations’ websites, or communication from other organisations on our website.

• Combine data we collect through Cookies in the browser of your device with other data that we have collected.

• Measure the effectiveness of our communications, including online advertising. Cookies can tell us if you have seen a specific online advertisement, and how long it has been since you have seen it. This information allows us to measure the effectiveness of our online advertising campaigns and control the number of times you are shown a message.

• Measure the effectiveness of our direct marketing communications. For example, by telling us if you have opened promotional email that we have sent you.

You can change your browser settings to accept or reject new Cookies, and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your device.

If you choose to disable some or all Cookies, you may not be able to make full use of our Platform.

We shall store Cookies on your device if have chosen to accept the use of Cookies. If you wish to withdraw your consent at any time, you will need to delete our Cookies using your internet browser settings.

We may aggregate personal information and remove any identifying elements in order to analyse patterns and improve our communications efforts, to analyse Platform use, to improve our content and Services offerings, and to customise our Platform content, layout and services, and we may appoint third parties to do this on our behalf, as mentioned above.

We gather certain usage data, like the number and frequency of visits to our Platform. This information may include which webpages you came from, which webpage you go to next, what browser you are using, your device, and your IP address. We only use such data in the aggregate. 

This collective data helps us determine how you use our Platform, and research users’ demographics, interests, and behaviour to better understand and serve you.

If you use buttons on our Platform linked to social media or similar websites, data from our Platform may be sent to that website or service and, depending on your privacy settings, may be privately or publicly visible.

You have the right to see or access the personal information we retain about you. To receive a copy, please contact us on the email address provided above.

In addition, you have certain rights regarding your personal information, , subject to applicable laws and regulations. These include the following:

• Rectify the information we hold about you;

• Erase your personal information;

• Restrict our use of your personal information; 

• Object to our use of your personal information;

• Withdraw consent you have provided for our use of your personal information; and

• Receive your personal information in a usable electronic format and transmit it to a third party (right to data portability).

If you would like to discuss or exercise such rights, contact us on the email address provided above.

If you are concerned that any of the information we hold about you is incorrect, or out of date, please contact us on the email address provided above to report your concerns and we will take appropriate steps to amend our records.

Please note that we may require additional information from you in order to proceed with your requests.

We shall update this Privacy Policy when needed, and place updates on our Platform. If we are going to change the manner of use of your personal information, we will endeavour to notify you. All changes will become effective when posted, unless indicated otherwise. Please review this Privacy Policy periodically for revisions.

Our Platform may contain links to other websites operated by other organisations that have their own privacy policies. Please make sure you read the terms and conditions and privacy policy carefully before providing any personal information on any website, as we do not accept any liability for websites of other organisations.

This Policy is governed by the laws of the Sultanate of Oman. Any disputes arising thereof, or connected hereto, shall be settled by the appropriate judicial authorities.